Customer Service Advisor, Responsible Gambling

As a Customer Service Advisor, Responsible Gambling, you will be responsible for providing a high level of customer service to customers who may be experiencing gambling-related harm or issues. You will need to have a good understanding of responsible gambling practices and be able to identify and prevent problem gambling.

Key Responsibilities:

• Provide excellent customer service to customers who may be experiencing gambling-related harm or issues.
• Ensure that customers are aware of responsible gambling practices and support them in setting limits on their gambling activity.
• Identify and escalate cases of potential problem gambling to the relevant team members.
• Work collaboratively with other team members to develop and implement responsible gambling policies and procedures.
• Stay up-to-date with industry regulations and developments related to responsible gambling practices.

Requirements:

• At least 1-2 years of experience in customer service in the gambling industry.
• A good understanding of responsible gambling practices and regulations.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to think critically.
• The ability to work effectively as part of a team and independently.

This is an excellent opportunity to join a company committed to responsible gambling practices and to make a real difference to our customers. If you are passionate about providing excellent customer service and have expertise in responsible gambling practices, we would love to hear from you.