Greek Customer Service (Responsible Gambling)

Are you fluent in Greek with exceptional listening skills? Do you have a passion for customer service and a commitment to promoting responsible gambling? If so, bet365 is seeking a dedicated individual like you to join our team as a Greek Customer Service Representative specializing in Responsible Gambling.

Preferred Skills and Experience:

1. Exceptional listening skills: As a responsible gambling representative, you must possess excellent listening skills to effectively understand and address customers' concerns and needs.
2. Fluent/Native verbal and written communication skills in Greek: Fluency in Greek is essential, as you will be communicating with customers primarily in the Greek language. Strong written communication skills are also required for responding to customer inquiries via written channels.
3. Good communication skills in English: While the primary language of communication is Greek, proficiency in English is also necessary to collaborate with internal teams and handle queries that may arise in English.
4. Motivation to put the customer first: You should have a genuine desire to provide exceptional customer service and prioritize the well-being of our customers by promoting responsible gambling practices.
5. Effective problem solver: As a customer service representative, you will encounter various customer inquiries and concerns. You must be skilled at analyzing situations, identifying solutions, and resolving issues promptly and efficiently.
6. Passion for adhering to policies and procedures: You should demonstrate a strong commitment to following company policies, procedures, and licensing requirements related to responsible gambling, ensuring a safe and secure environment for our customers.
7. Willingness to learn: The gambling industry is dynamic and continuously evolving. A willingness to learn and adapt to new processes, tools, and regulations is crucial to excel in this role.
8. Ability to multi-task with strong attention to detail: You will be handling multiple customer inquiries simultaneously, so the ability to manage tasks effectively while maintaining attention to detail is essential.
9. Displays an understanding of customers' needs: Empathy and understanding are vital when dealing with customers who may be facing challenges related to gambling. Demonstrating empathy and providing appropriate support is key to building trust and rapport with customers.
10. Confident decision maker to support our customers: You should be able to make confident decisions to support customers while adhering to responsible gambling guidelines and policies.

Main Responsibilities:

1. Providing support to customers who demonstrate signs of problematic gambling: You will be responsible for assisting customers who exhibit signs of problematic gambling behavior, offering guidance, support, and information about responsible gambling practices.
2. Communicating effectively with our customers in Greek: Utilizing your fluency in Greek, you will communicate with customers through various channels, including phone calls, emails, and live chat, addressing their concerns and providing assistance.
3. Using internal tools to assist and take ownership of customer inquiries: You will utilize internal tools and resources to handle customer inquiries, demonstrating a proactive approach to resolving issues and ensuring customer satisfaction.
4. Liaising with internal departments: Collaboration with internal teams, such as technical support or account management, may be necessary to address complex customer queries or concerns.
5. Escalating queries where necessary: In situations requiring specialized assistance or further investigation, you will escalate customer queries to the appropriate departments or senior staff members.
6. Promoting safer gambling: Your role will involve actively promoting responsible gambling practices and providing customers with information about self-exclusion, deposit limits, and other responsible gambling tools.
7. Being aware of policies, procedures, and licensing requirements: You will stay up to date with company policies, procedures, and licensing requirements related to responsible gambling, ensuring compliance and maintaining a safe and secure gambling environment.
8. Applying self-exclusions to customers' accounts: As part of responsible gambling measures, you will apply self-exclusions to customers' accounts upon request or as required by regulations.
9. Dealing with responsible gambling queries and complaints: You will handle customer inquiries, concerns, and complaints related to responsible gambling, ensuring prompt and satisfactory resolutions.

Joining bet365 as a Greek Customer Service Representative specializing in Responsible Gambling offers you an opportunity to make a positive impact on customers' lives while working in a dynamic and rewarding industry. If you possess the necessary skills, are passionate about customer service, and are committed to promoting responsible gambling practices, we invite you to apply for this position today.