Safer Gambling Executive

LeoVegas UK, a leading online casino and sports betting company, is seeking a highly motivated and dedicated individual to join our team as a Safer Gambling Executive. In this role, you will play a crucial part in promoting responsible gambling practices and ensuring the well-being of our customers. If you have a passion for customer service, a keen analytical mind, and a commitment to ensuring a safe gambling environment, this could be the perfect opportunity for you.

As a Safer Gambling Executive, you will be responsible for overseeing and implementing measures to promote responsible gambling and prevent problem gambling behaviors. You will work within a multi-channel customer service environment, interacting with customers across various platforms, including phone, email, and live chat. Therefore, prior experience in a similar environment is highly desirable.

We are looking for an individual who is enthusiastic and self-motivated, with a strong ability to work well within a team. Collaboration and effective communication with colleagues across different departments will be essential to success in this role. You will need to confidently handle data and make analytical decisions based on the information available to you. Your investigative mindset and critical thinking skills will be invaluable in identifying potential issues and implementing appropriate solutions.

A key aspect of this role is the ability to handle objections or concerns from customers with first-time resolution. This requires a decision-making mindset and a proactive approach to problem-solving. Your excellent oral and written communication skills will enable you to provide clear and concise guidance to customers, ensuring that they understand the responsible gambling measures in place and how to access support if needed.

The Safer Gambling Executive will be responsible for understanding and interpreting information from a range of data sources to make well-judged, evidence-based decisions. The ability to analyze trends, patterns, and customer behavior will allow you to identify potential risks and develop strategies to mitigate them effectively.

While previous experience in the gambling industry is not a requirement, it is desirable for this role. Familiarity with the industry and an understanding of responsible gambling practices will give you a solid foundation to excel in this position. LeoVegas UK is committed to maintaining the highest standards of responsible gambling, and we are looking for individuals who share this commitment.

In return for your dedication and expertise, LeoVegas UK offers a competitive salary and benefits package, along with opportunities for career development and progression within a dynamic and rapidly growing company.

If you are passionate about customer service, possess a strong analytical mindset, and are eager to contribute to the promotion of responsible gambling, we invite you to apply for the position of Safer Gambling Executive at LeoVegas UK. Join our team and play a vital role in ensuring a safe and enjoyable gambling experience for our customers.