Recognising Gambling Harms and Interacting with Players

This training will help you:

  • Recognise concerning behaviours,

  • Feel more confident on how to approach a conversation with players,

  • Understand the tools to help you negotiate difficult conversations.

Who should attend?

Frontline Staff, Customer service teams, anyone who may interact with people who gamble.

Content created by :

Efi Malama, a business psychologist and counsellor specialising in gambling addiction, digital treatment and recovery.


Approximately 45 minutes.

Curriculum :
1. Welcome!
2. Part 1 : Recognising Concerning Behaviours
3. Part 2 : Interaction: Conversations and Body Language
4. Part 3 : Intervention: F.R.A.M.E.S.
5. Summary