This training will help you:

• Recognise concerning behaviours,

• Feel more confident on how to approach a conversation with players,

• Understand the tools to help you negotiate difficult conversations.

Who should attend?

Frontline Staff, Customer service teams, anyone who may interact with people who gamble.

Content created by :

Efi Malama, a business psychologist and counsellor specialising in gambling addiction, digital treatment and recovery.

Time:

Approximately 45 minutes.